Billing and Payments Policy

Last Updated:  August 10, 2023
Last Reviewed:  August 10, 2023

 

This Billing and Payments Policy is designed to ensure a seamless and transparent billing process for our customers. By adhering to this policy, Wingu Technology LLC aims to provide exceptional service, maintain the trust of our customers, and foster strong relationships built on clarity and accountability. Customers can confidently rely on our billing practices, knowing that their transactions with Wingu are managed with the utmost professionalism and security.

Introduction

Wingu Technology LLC (“Wingu”) is committed to providing clear and transparent billing and payment procedures for our valued customers. This Billing and Payments Policy outlines the guidelines and expectations for invoicing, payment methods, due dates, and related matters.

Payment Terms

a. Invoicing: Wingu will provide invoices to customers for the agreed-upon products, services, or solutions rendered. Invoices will include a detailed breakdown of charges, applicable taxes, and any additional fees.

b. Payment Due Date: Unless otherwise stated in the invoice or agreement, payment is due within [specify number] days from the invoice date.

Accepted Payment Methods

Wingu accepts the following payment methods for customer convenience:

a. Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.

b. Bank Transfers: Customers may initiate bank transfers using the provided account details on the invoice.

c. Electronic Payments: We offer electronic payment options through secure payment gateways.

Automatic Renewal

For recurring services or subscriptions, Wingu may offer automatic renewal options. Customers who opt for automatic renewal will be charged automatically for the renewal period using the payment method on file. Customers will receive prior notification regarding the upcoming renewal and the opportunity to opt-out if desired.

Late Payments

a. Late Fees: Payments received after the due date may be subject to late fees as specified in the invoice or agreement.

b. Suspension of Services: Failure to make timely payments may result in the temporary suspension of services until outstanding payments are cleared.

Disputed Charges

If a customer disputes any charges on the invoice, they must promptly notify Wingu’s billing department in writing. We will investigate the matter and respond to the dispute within [specify number] days. During the investigation period, customers are still required to pay undisputed portions of the invoice.

Refunds and Cancellations

a. Refund Eligibility: Refunds may be issued in accordance with our refund policy, which is available upon request.

b. Cancellation Policy: Customers may cancel services or subscriptions according to the terms outlined in the service agreement. Any pre-paid fees for canceled services will be pro-rated based on the remaining term.

Security and Data Privacy

Wingu takes data privacy and security seriously. We comply with all applicable data protection laws and use secure encryption methods to protect payment information.

Contact Information

For any billing or payment-related inquiries, customers may contact Wingu Technology LLC’s billing department at [contact information].