Server Support

Server Support Comparison Chart

All-inclusive, single vendor support.  We take care of everything – server monitoring, maintenance and end-user support.
No surprise charges.  No need for multiple vendors.

Features of Server Support     Basic     Essential Standard Advanced Ultimate
24×7 Computer Monitoring, Management & Mitigation
24×7 Security Monitoring, Management & Mitigation
24×7 Endpoint, Detection & Response (EDR)
24×7 Managed Threat Response (MTR)
Support Hours
Billed Monthly Per User, No Long Term Contracts

Server Support     Basic     Essential Standard Advanced Ultimate
Management of System Updates & Service Packs
Management of System Security Patches
Data Backup, Recovery Tests & Disaster Data Recovery
AES-256 Bit Encrypted Backup Storage
No Backup File Size Limits, Secure Data At Rest
Incremental, Compressed & Deduplicated Backups
Web, Email & Application Support
Printer & Scanner Management
Initial System Tuning & Support Configuration
Periodic On-Site Visits (In Supported Areas)
Break/Fix Labor Included (Parts Extra)
vCIO Services – Planning, Research & Guidance
Desktop Hardware Firmware Updates
Security Audits & Hardening
Physical Inspection & Heat Mitigation
Health Statistics Reporting
Executive Management Reports

Cybersecurity Support     Basic     Essential Standard Advanced Ultimate
Anti-Virus & Malware Protection
Malicious Traffic Detection
Automated Malware Removal
Safe Web Browsing Protection
Web Security & Web Control
Deep Learning Artificial Intelligence
Pre-execution & Runtime Behavior Analysis
Potentially Unwanted Application Blocking
Intrusion Prevention System
Data Loss Prevention
Exploit Prevention
Ransomware File Protection
Disk and Boot Record Protection
Synchronized Security Capable
Enhanced Application Lockdown
Suspicious Events Detection and Prioritization
Advanced On-Demand Threat Intelligence
Forensics Analysis & Reporting
On-Demand Endpoint Isolation
Active Threat Hunting & Mitigation
Security Health Checks
Advanced Threat Intelligence
Threat Neutralization & Remediation
Proactive Security Posture Management

Cybersecurity Add-on’s Included     Basic     Essential Standard Advanced Ultimate
Device Encryption
Email Security
Mobile Device Security & Protection
Phishing Security Awareness Training